Airline crew transportation in Dubai and aviation ground transport in the UAE

This page is for airline ground operations teams, handlers and FBOs, private jet operators, meet and greet companies and crew accommodation providers. It covers foreign and charter carriers, and the aviation companies that serve them. Your team books once and the transport runs under one agreement.

Can you transport airline crew between the airport and hotels?

Yes. A crew run is a fixed pickup at an airport terminal or a hotel lobby, timed to the duty roster you send. A Mercedes Sprinter carries a full cabin crew with cases, and a van or V-Class suits a flight deck.

A crew run differs from a guest transfer because the clock belongs to the roster. Pickup time follows report time, rest rules and the hotel check-out. Your operations desk sends the pattern, and we turn it into a standing schedule.

What the desk needs for each run:

1. Flight number or report time. We track arrivals and adjust to the landing time.
2. Terminal or gate area. At DXB, Terminal 3 serves mainly Emirates, flydubai, United and Air Canada. Terminal 1 serves many international carriers, and Terminal 2 serves regional flights.
3. Hotel and pickup point. The lobby, the side entrance or the crew bus bay.
4. Crew count and bags. This sets the vehicle, from a van to a 19-seat Sprinter.
5. Duty manager contact. One name and number for changes.

Where do aviation transport runs go?

Crew hotels cluster near the airports: Al Garhoud and Deira near DXB, Al Barsha in the middle of the city, and Dubai South near Al Maktoum International (DWC). In Abu Dhabi, runs go from Zayed International (AUH) to the city and from Al Bateen Executive Airport to the Corniche.

DXB is about 60 km from DWC by road, according to Dubai Airports. Crew who land at one airport and sleep near the other need a long run, and the roster should allow for it.

From	To	Distance	Free-flow drive
DXB Terminal 1	Al Garhoud	about 4 km	about 10 minutes
DXB Terminal 1	Deira	about 3 km	about 6 minutes
DXB Terminal 1	Al Barsha	about 25 km	about 25 minutes
DWC	Al Barsha	about 39 km	about 43 minutes
DWC	Deira or Al Garhoud	about 56 km	about 58 minutes
AUH	Abu Dhabi Corniche	about 43 km	about 36 minutes
AUH	Al Bateen Executive Airport	about 31 km	about 29 minutes
Al Bateen Executive Airport	Abu Dhabi Corniche	about 19 km	about 17 minutes

Times are without traffic, from OSRM on OpenStreetMap data, with one reference point in each district. The table starts from Terminal 1; Terminal 3 pickups follow the one-way airport roads and can take longer. Rush hours add time. Check the figures against your own roster.

How does an FBO pickup work for a private jet?

The chauffeur waits at the FBO and drives the passengers from the apron side to the address you give. The main private terminal in Dubai is the Private VIP Terminal at Al Maktoum International (DWC), where Jetex lists an FBO with customs and immigration and 24/7 operations.

In Abu Dhabi, Jetex lists an FBO at Al Bateen Executive Airport, about 15 minutes from the city centre by its own account. Our private jet terminals page covers where the car waits, and the guide to arriving by private jet in the UAE explains customs and the handler’s role. The Al Bateen Executive Airport guide covers the Abu Dhabi side.

Send these to the desk ahead of the landing:

• The FBO and the airport.
• The tail number or flight reference.
• The expected landing time.
• Passenger names and the bag count.
• The drop-off address.

FBO access rules are the operator’s. Ask your handler whether the vehicle plate and driver name must be registered. Jetex also lists crew and VIP passenger transportation and crew accommodation arrangements, so a crew-only run can sit inside your handler’s own plan. For DWC arrivals on scheduled flights, see Al Maktoum International airport transfers.

What happens when a flight is delayed?

We track the flight number you send and move the pickup to the new landing time. The driver stays at the terminal. Your duty manager gets a message with the revised time, so crew rest planning stays accurate.

Waiting time and how it is charged are written into the contract, not decided at the kerb. Ask for the delay rule in the proposal, including what happens past a set number of hours.

The desk answers 24/7 on WhatsApp and phone +971 55 750 8797. A late night arrival and a pre-dawn departure reach the same people. Assure has run chauffeur-driven cars in Dubai for more than 10 years, from an office in Al Garhoud about 3 km from DXB Terminal 3.

How do meet and greet companies work with Assure?

Your agent meets the guest at the aircraft door or in the arrivals hall. At an agreed handover point, our chauffeur takes the guest to the car. You send the guest name, flight and drop-off. We confirm the car and the driver.

This suits meet and greet firms that handle immigration help and fast-track steps but do not run their own cars. Your guest sees one continuous service. The handover point, the name board wording and the confirmation messages are agreed in your proposal.

For how a standard arrival works from the guest side, see our Dubai airport transfers page.

How do crew accommodation providers set up scheduled hotel runs?

Send the weekly timetable once: hotel, airport and terminal, and departure times. We run it as a standing schedule, and you send changes on WhatsApp. Each run is listed by date and route on one monthly invoice, so your finance team can match it to the roster.

For a larger intake, a 19-seat Sprinter or a partner coach runs a single loop, which keeps vehicle numbers low at the airport kerb. Coaches come through our partner network, subject to availability. See our van and group transport options for the full range.

Which cars suit each aviation use?

Use	Vehicle	Seats
Flight deck crew	Toyota Hiace, Hyundai Staria or Mercedes V-Class	6 to 8
Cabin crew with cases	Mercedes Sprinter	13 or 19
Large crew changeover	Coach through our partner network	35
Private jet passenger	Mercedes S-Class or BMW 7 Series	3
Senior executive or VIP	S-Class or 7 Series, see VIP chauffeur standards	3

The cars, vans and Sprinters are in the Assure fleet. Coaches are available through our partner network, subject to availability.

How does an aviation account work?

You send a request for proposal. We reply with vehicles, a schedule and the rate basis. Rates, invoicing, notice periods and delay rules are agreed in writing before the first run. Our corporate chauffeur account page explains the monthly invoice, and the contract page sets out what goes into an agreement. If a crew day needs a car at your disposal, the full day chauffeur option covers it.

Contract terms are written for your operation. Ask for the replacement-car arrangement and the delay-charging rule in the proposal, because these are the two points crew planners check first.

What about Abu Dhabi and Ras Al Khaimah?

Assure serves Dubai, Abu Dhabi and Ras Al Khaimah with its own cars and with partner cars. Your car comes from the Assure fleet or our partner network, confirmed when you book. Partner cars are available through our partner network, subject to availability.

For Abu Dhabi runs from Zayed International Airport (AUH) or Al Bateen Executive Airport, see our chauffeur service in Abu Dhabi. The airline crew transport guide explains how crew runs are planned.

Request an aviation transport proposal

The form on this page sends your details to the Assure desk on WhatsApp. Include the airports, hotels, crew size, run frequency and any FBO details.