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Hotel transportation services in Dubai

Assure provides contract transport for hotels, resorts and serviced apartments in Dubai: guest transfers, airport pickups, shuttle loops, VIP guest chauffeurs and extra cars in peak season. Vehicles come from our own fleet and partner network, subject to availability. Send your property, guest volumes, routes and shifts, and we reply with a written proposal.

Updated Checked by Mohammed Rashad Hussain, Managing Partner

Atrium of a Dubai hotel with a stone fountain, water curtain and carved screens
Frank Schulenburg / Wikimedia Commons, CC BY-SA 3.0
Service

Opens WhatsApp with your trip filled in. Answered 24/7 on +971 56 684 8148.

More on Corporate chauffeur accounts

Cars for this service

Assure's own cars carry an

The whole fleet
On this page
  1. What contract hotel transport covers
  2. Vehicles for each guest type
  3. How an enquiry works
  4. Related services for hospitality groups
  5. Request a hotel transport proposal

This page is for hotel managers, resort operators, serviced apartment groups and their purchasing teams. Guests do not book here. You do, once, and the transport runs under your arrangement.

What contract hotel transport covers

  • Guest transfers. Airport to property and back, plus runs to the venues your guests ask about.
  • Airport pickups under your arrangement. The driver meets the guest in arrivals with a name board. See how it works on the airport transfers page.
  • Shuttle loops. A fixed timetable to the places guests actually go, with vans or 13 to 19-seat Sprinters.
  • VIP guest chauffeurs. A car and driver for senior guests, pre-booked from the guest profile. The VIP and executive chauffeur page sets out the standards.
  • Peak-season overflow. Extra cars on the dates your own transport is full.

Related reading: Dubai airport meet and greet explained, group arrivals at Dubai airport and Dubai Mall pickup points.

Vehicles for each guest type

Guest Vehicle Seats
VIP or suite guest Mercedes S-Class or BMW 7 Series 3
Family of up to 6 GMC Yukon or Mercedes V-Class 6
Group or shuttle Mercedes Sprinter 13 or 19
Large group Coach through our partner network 35

The cars, vans and Sprinters are in the Assure fleet. Coaches are available through our partner network, subject to availability. See every category in the fleet and the van and group transport options.

How an enquiry works

  1. Send the property details. Name, location, guest volumes, the routes you want covered and the shifts.
  2. Receive a proposal. We reply with vehicles, timetable and a quote basis.
  3. Agree the terms in writing. Rates, invoicing, notice periods and what happens if a vehicle is unavailable.
  4. Dispatch. The Assure desk is on WhatsApp and phone 24/7, so your front desk always has one number to call.

Assure is RTA licensed and has been operating for 10+ years. Whether the licence covers a particular contract shuttle route is confirmed with you before the proposal is final.

Hotels that host conferences can add the events and MICE transport service. Staff runs between housing and the property sit under staff transport. If you want to offer guests day tours and packages, the travel trade partners page explains the trade arrangement, and our tour packages list what is available. For company accounts in general, see corporate.

Request a hotel transport proposal

The form on this page sends your details to the Assure desk on WhatsApp. Include the property, expected guest numbers, the routes and the shifts you need covered.

Photos. Marble hotel lobby on Palm Jumeirah with Arabic screens and a large horse artwork: Nishat A. Khan / Flickr via Wikimedia Commons, CC BY 2.0.

What sets the price

Every quote is made for your trip, so no rate card. These are the things it depends on.

Ask for a quote
  • Number of guest transfers per month and the airports used
  • Shuttle routes, frequency and the hours of the loop
  • Vehicle classes for standard and VIP guests
  • Night arrivals and peak-season weeks
  • Whether cars wait at the property or return between runs
  • Contract length and the start date

Request a corporate quotation

Tell us the company, the monthly volume and the services you need. The team replies with a quotation on WhatsApp.

  • The form opens WhatsApp with your answers filled in. Nothing is sent until you press send.
  • Answered 24/7, on WhatsApp and by phone.
  • Rather talk? Call +971 56 684 8148 or write to [email protected].

Company and trips

Answered 24/7
Services needed
Call +971 56 684 8148

The form opens WhatsApp to +971 56 684 8148 with your details filled in.

Questions and answers

Can you provide a hotel shuttle service?

Yes. A shuttle loop runs on a fixed timetable between your property and fixed stops, for example a beach, a mall, a metro station or an airport terminal. Send the routes and the hours. Vans and 13 or 19-seat Sprinters are in the Assure fleet, and larger coaches come through our partner network, subject to availability.

Do you work on contract with hotels?

Yes. Contract terms are agreed in writing after we receive your property details, guest volumes, routes and shifts. We reply with a proposal first. Rate basis, invoicing and the service levels sit in the contract, so purchasing can review them before anything starts.

Can you handle VIP guest arrivals?

Yes. A chauffeur meets the guest in arrivals with a name board and drives them to the property in a car such as a Mercedes S-Class or BMW 7 Series from the Assure fleet. Send the flight number and any preferences from the guest profile ahead of time. Details are on our VIP and executive chauffeur page.

Can our guests book airport pickups through the hotel?

Yes. Your concierge or reservations team sends us the guest name, flight number and drop-off, and we confirm the pickup. The arrangement, including how the name board and confirmation messages are branded, is agreed in the contract. See our airport transfers page for the pickup procedure.

Do you cover peak-season demand?

Yes. When your own cars are fully booked in high season or during a major event, we add overflow cars and drivers for those dates. Agree the dates and notice period in the contract. Extra vehicles from the partner network are subject to availability.

Can the hotel also sell our tours to guests?

Yes, through a trade arrangement. Guests can book packages and private tours that you offer from the concierge desk, with Assure running the transport. The terms are set in a trade agreement, which the travel trade partners page explains.

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